CS Essentials by Gainsight - Establishing a Customer Success Charter

Welcome to CS Essentials by Gainsight! This series focuses on the foundational pieces of building a customer success organization. On our debut episode, hosts, Kristen Hayer and Tim Van Lew, interview Easton Taylor. Easton is the VP of Customer Success at Gainsight and will share the story of how he ended up at Gainsight and the benefits of a cohesive CS Charter.

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